Terms & Conditions

Acceptance of the Terms

These Terms of Service (these “Terms”) are entered into by and between you and Charisia Vitality (“Charisia Vitality,” “Company,” “we,” “us,” or “our”). These Terms govern your access to and use of our website, https://charisia.shop (the “Site”), and your purchase or use of products or services offered by us through the Site or otherwise (collectively, the “Services”).

Please read these Terms carefully. By accessing, browsing, or using the Services, or by clicking to accept these Terms when that option is made available, you: (1) acknowledge that you have read and understood these Terms, (2) represent that you meet all eligibility requirements stated in these Terms, and (3) agree to be bound by these Terms and any policies incorporated by reference.

If you are using the Services on behalf of an entity, you represent that you have authority to bind that entity, and “you” refers to that entity.

If you do not agree to these Terms, you must not access or use the Services.

 

Additional Terms

Certain features, promotions, or services may be subject to additional terms (“Additional Terms”). If Additional Terms conflict with these Terms, the Additional Terms control for that conflict.

 

Privacy Policy

Your use of the Services is subject to our Privacy Policy, which explains how we collect, use, and disclose information. By using the Services, you agree to our Privacy Policy.
Privacy Policy URL: https://charisia.shop/privacy-policy

 

Changes to These Terms

We may update these Terms at any time at our sole discretion. Changes are effective when posted on the Site and apply to all access to and use of the Services thereafter. Your continued use of the Services after changes are posted constitutes acceptance of the revised Terms.

 

Eligibility; Age Restriction

The Services are intended only for individuals who are 18 years of age or older (or the age of majority where you live) and who can form legally binding contracts.

By using the Services, you represent and warrant that you meet these requirements. If you do not, you must not use the Services.

 

Account Registration (If Offered)

Certain features may require creating an account (“Account”). You agree to provide accurate, current information and to keep it updated. You are responsible for maintaining the confidentiality of your login credentials and for all activities under your Account.

We may suspend or terminate Accounts in our sole discretion, including if we believe you violated these Terms.

To request Account deletion, contact us at info@charisia.shop.

 

E-Commerce Platform

The Site is powered by Wix (the “Platform”). Your use of certain Platform features may also be subject to Wix terms and policies. Wix is not responsible for our products, customer service, returns, warranties, or business practices.

 

Orders; Pricing; Taxes

A. Order Acceptance

Placing an order is an offer to purchase. We may accept, reject, or cancel orders in our discretion (including due to stock availability, suspected fraud, pricing errors, or shipping restrictions). If we cancel after charging you, we will issue a refund to the original payment method.

B. Pricing

Prices are shown on the Site and may change at any time without notice. Prices may not include taxes, shipping, duties, or customs fees unless stated otherwise.

C. Taxes, Duties, and Customs

You are responsible for applicable sales taxes, VAT, duties, import fees, and customs charges unless we explicitly state otherwise at checkout. International shipments may be subject to additional charges imposed by the destination jurisdiction.

 

Payments

We accept credit/debit cards, Apple Pay, and Google Pay via Wix Payments and/or its payment processing partners. By submitting payment information, you authorize us (and our payment processors) to charge your selected payment method for the total amount of your order, including applicable taxes, shipping, and other charges disclosed at checkout.

We do not control your bank or card issuer fees (e.g., foreign transaction fees).

 

Shipping; Delivery; Discreet Fulfillment

A. Shipping

Shipping options, costs, and estimated delivery times are displayed at checkout. Delivery estimates are not guarantees.

B. Discreet Fulfillment

We understand purchases may be sensitive. We strive to ship orders in discreet packaging, but packaging and shipping labels may vary depending on carrier requirements and fulfillment workflows.

C. Risk of Loss

Risk of loss passes to you upon delivery to the shipping address provided (or as otherwise required by applicable law).

 

Returns, Exchanges, Final Sale, and Warranty

Because our products are intimate products, returns may be restricted for hygiene and safety reasons.

Return Policy: https://charisia.shop/[return-policy] (update link)
Warranty Policy: https://charisia.shop/[warranty] (update link)

Template language (edit to match your real policy):

• Final sale / hygiene: Due to the intimate nature of our products, opened items may be final sale, except where required by law or in cases of defect.

• Damaged/defective items: If your item arrives damaged or defective, contact us within [X] days of delivery at info@charisia.shop with your order number and photos/videos where applicable.

• Warranty: We may offer a limited warranty on eligible products for [X months/years] from purchase, subject to terms and exclusions.

(Important: Don’t publish placeholders—make your actual return/warranty rules consistent with what you can operationally honor.)

 

Product Use; Safety; No Medical Advice

Our products are intended for adult personal use only. You agree to use products safely and according to the instructions, warnings, and guidelines provided with the product and/or on the Site.

Nothing on the Site or in the Services constitutes medical advice. Information provided is for general informational purposes only and is not a substitute for professional medical advice. If you have questions about medical conditions or health concerns, consult a qualified healthcare provider.

 

Prohibited Uses

You agree not to use the Services to:

• violate any applicable law or regulation;

• infringe intellectual property or other rights;

• transmit unlawful, harmful, deceptive, harassing, defamatory, obscene, or otherwise objectionable content;

• attempt unauthorized access to accounts, systems, or networks;

• interfere with or disrupt the Services;

• scrape, crawl, or harvest data without our written permission;

• use the Services for commercial resale unless expressly authorized in writing.

We may suspend or terminate access for violations.

 

Intellectual Property

The Services, including the Site design, text, graphics, logos, product names, images, videos, and all related content (collectively, “Content”), are owned by or licensed to Charisia Vitality and protected by intellectual property laws.

You may use the Services only for personal, non-commercial purposes and only as permitted by these Terms. You may not copy, reproduce, distribute, modify, create derivative works, publicly display, or exploit any Content without our prior written consent, except where permitted by law.

 

Third-Party Links and Services

The Services may contain links to third-party websites or services. We do not control and are not responsible for third-party content, policies, or practices. Access third-party services at your own risk.

 

Availability; Changes; Termination

We may modify, suspend, or discontinue the Services (in whole or part) at any time without notice. We are not liable for any modification, suspension, or discontinuance.

We may terminate or restrict your access if we believe you violated these Terms or for any other reason in our discretion, subject to applicable law.

 

DISCLAIMERS

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES AND ALL PRODUCTS AND CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT DEFECTS WILL BE CORRECTED.

Some jurisdictions do not allow certain disclaimers, so some of the above may not apply to you.

 

LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL CHARISIA VITALITY OR ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, GOODWILL, OR DATA, ARISING OUT OF OR RELATED TO THE SERVICES OR PRODUCTS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THE SERVICES OR PRODUCTS WILL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID TO US FOR THE PRODUCT(S) GIVING RISE TO THE CLAIM IN THE SIX (6) MONTHS BEFORE THE EVENT, OR (B) CAD $500.

Some jurisdictions do not allow limitations of liability, so some of the above may not apply to you.

 

Indemnification

You agree to defend, indemnify, and hold harmless Charisia Vitality and its affiliates, officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses