Privacy Policy
Last Updated: [February 28, 2026]
Introduction
This Privacy Policy describes how Charisia Vitality (“Charisia Vitality,” “we,” “us,” or “our”) collects, uses, discloses, and protects information when you visit https://charisia.shop (the “Site”) or otherwise interact with our products and services (collectively, the “Services”).
By accessing or using the Services, you agree to this Privacy Policy. If you do not agree, do not use the Services.
We may update this Privacy Policy from time to time. If we make changes, we will post the updated policy on this page and revise the “Last Updated” date. Material changes may also be communicated by a notice on the Site or through other reasonable means.
Who We Are
Charisia Vitality is registered in Ontario, Canada. We sell adult wellness products, including adult vibrators.
Contact: info@charisia.shop
Information We Collect
We collect information in two general categories: Personal Information and Non-Personal Information.
A. Information You Provide
Depending on how you use the Services, we may collect:
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Order and account information: name, email address, shipping address, billing address, phone number, order history, and communications with us.
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Payment information: we accept credit/debit cards, Apple Pay, and Google Pay via Wix / Wix Payments and/or its payment processing partners. We typically do not receive or store your full card number; payment details are handled by the payment processor.
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Customer support: information you provide when you contact us (email, chat, social media, etc.).
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Reviews / comments (if enabled): any content you choose to post publicly.
Sensitive purchase context: Because we sell adult products, order details may be sensitive. We aim to minimize what we collect and to use it only for legitimate business purposes (see Sections 4–6).
B. Information We Collect Automatically
When you browse or use the Services, we (and our service providers) may automatically collect:
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Device and connection data: IP address, device type, browser type, operating system, language, approximate location inferred from IP address.
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Usage data: pages viewed, time spent, clicks, referring/exit pages, and interaction logs.
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Cookies and similar technologies: cookies, pixels/web beacons, and similar tools used for site functionality, analytics, and (where enabled) advertising measurement.
You can control cookies through browser settings. If you disable cookies, parts of the Site may not function properly.
How We Use Your Information
We may use information for purposes such as:
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Order fulfillment and operations: processing orders, payments, shipping, returns/exchanges, customer service, and fraud prevention.
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Account management (if applicable): maintaining your account and preferences.
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Customer support: responding to requests and providing support.
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Site functionality and improvement: analytics, debugging, quality assurance, and improving user experience.
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Communications: sending transactional notices (order confirmations, shipping updates), security alerts, and policy/terms updates.
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Marketing (where permitted): sending promotional emails and newsletters, subject to your choices and applicable law.
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Legal and compliance: meeting legal obligations, enforcing our policies, and protecting rights, safety, and security.
We may also create aggregated and/or de-identified data for analytics and reporting. This information does not identify you.
How We Share (Disclose) Your Information
We may share information with the following categories of recipients, only as needed:
A. Service Providers (Processors)
We use third parties to help operate our business and deliver Services, including:
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Website hosting / ecommerce platform: Wix
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Payment processing: Wix Payments and its payment processing partners; card networks and wallet providers (Apple Pay, Google Pay) involved in payment processing
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Shipping and fulfillment: carriers and logistics providers to deliver your order
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Analytics: Google Analytics (to understand site usage and improve performance)
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Email marketing: Wix Email Marketing and Mailchimp (to send newsletters and promotional communications, depending on your preferences)
These providers are authorized to use Personal Information only as necessary to provide services to us.
B. Business Transfers
If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of some or all assets, information may be transferred as part of that transaction, subject to applicable law.
C. Legal Requirements and Safety
We may disclose information if required by law or if we believe in good faith that disclosure is necessary to:
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comply with legal process or lawful requests,
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enforce our policies/terms,
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prevent fraud or security incidents, or
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protect the rights, property, or safety of Charisia Vitality, our customers, or others.
D. With Your Consent
We may share information for other purposes with your consent or at your direction.
Discreet Shopping
We understand these purchases may be sensitive. We strive to support discreet fulfillment, but packaging and shipping labels may vary depending on the carrier/fulfillment workflow and legal requirements. We will share only the shipping details necessary to deliver your package.
Mareting Communication
Email marketing
You can opt out of promotional emails at any time by using the unsubscribe link in our emails. Transactional communications (e.g., order confirmations, shipping notices) are not marketing and may still be sent.
SMS/Text marketing
If we offer SMS and you opt in, you can opt out by replying STOP (or following the instructions in the message). Message/data rates may apply. Consent is not a condition of purchase.
Cookies, Google Analytics, and Advertising
We use cookies and similar technologies to:
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provide core site functions,
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remember preferences,
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understand performance and usage, and
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improve user experience.
Google Analytics may use cookies to help analyze how users use the Site. You can manage cookies through your browser settings. You can also use Google’s opt-out add-on (availability depends on device/browser):
https://tools.google.com/dlpage/gaoptout/
Notice to Quebec Residents
If you are located in Quebec, additional privacy obligations may apply under Quebec privacy law. We aim to provide clear information, limit collection to what is necessary, and handle privacy incidents in line with applicable requirements (including, where required, record-keeping and notification to individuals and regulators).
Language note: If you sell to Quebec consumers, it is generally prudent to provide a French version of key policies and checkout disclosures on your Site.
Notice to U.S. Residents
If you are located in the United States, certain state privacy laws may provide additional rights depending on your state and whether the law applies to our business activities. Where required, we will provide additional notices and methods to exercise applicable rights.
Children
Our Services are intended for individuals 18+ (or the age of majority where you live). We do not knowingly collect Personal Information from minors. If you believe a minor has provided us Personal Information, contact us at info@charisia.shop.
Data Retention
We retain Personal Information only as long as necessary for legitimate business purposes, including order fulfillment, customer support, dispute resolution, fraud prevention, and legal/tax/accounting compliance. Retention periods vary by data type and purpose.
Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect Personal Information. No method of transmission or storage is completely secure; we cannot guarantee absolute security.
International Transfers
We are based in Ontario, Canada, but we and our service providers (including Wix, payment processors, Mailchimp, and Google) may store or process information in Canada, the United States, or other jurisdictions. Those jurisdictions may have different data protection laws. We take steps designed to ensure appropriate protection consistent with this Privacy Policy and applicable law.
Your Rights and Requests
Depending on your jurisdiction and subject to legal exceptions, you may request:
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access to your Personal Information,
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correction of inaccurate Personal Information,
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deletion of certain Personal Information (where applicable), and/or
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withdrawal of consent (where processing is based on consent).
To make a request, contact us at info@charisia.shop. We may need to verify your identity before responding.
Third-Party Links
Our Site may contain links to third-party sites or services. This Privacy Policy does not apply to those third parties. Please review their privacy policies before providing them information.
We Support You
We’re available by email Monday–Friday, 10am–5pm EST.
